This page was printed on Nov 15, 2020. For the current version, visit https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads.
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With Shopify's Digital Downloads app, you can upload digital files like videos, songs, and graphic art as products in your store. When a customer purchases the digital product, they receive a link to download the file.
The three main sections in the Digital Downloads app are:
- Dashboard - View, edit, and set up digital products.
- Orders - See all orders containing digital products that have been purchased through your store.
- Settings - Personalize email templates and checkout options.
Install the Digital Downloads app
- From your Shopify admin, click Apps.
- Click Visit Shopify App Store.
- Enter 'Digital Downloads' in the search bar, and then click Digital Downloads in the drop-down list.
- On the Digital Downloads page, click Add app.
- Click Install app.
Add a digital product
To add a digital product to your online store, first you need to create a product, and then return to the Digital downloads app to add the digital attachment to the product's details page.
You can attach only one file per variant. You can use a .zip file or another archive file format to bundle files together under a single filename.
Tip
To see more videos, visit our YouTube channel.
Steps:
- From your Shopify admin, click Products.
- Click Add product.
- Enter the information for your digital product, such as Title, Description, and Pricing.
- Under the Shipping heading, uncheck the box next to This is a physical product.
- To make the product temporarily unavailable until the digital attachment is added: at the top of the product page next to Sales channels, click Manage, uncheck the boxes next to your sales channels, then click Done.
- Click Save product.
- Under the product title, click More actions.
- Click Add Digital Attachment. This takes you to the Digital Downloads app page.
- Click UPLOAD FILE.
- Select the file you want to attach to this product.
- Click VIEW IN YOUR SHOPIFY ADMIN.
- Now that you have added the attachment, you need to make the product available:
- Next to Sales channels, click Manage.
- Check the boxes next to the sales channels where you want to make your product available.
- Click Done.
Note
If you delete your digital product from your products in your admin, then you also need to delete the product from the Digital Downloads app.
Add a digital file to an existing product
As well as creating digital products, you can attach a digital download to products that are already in your online store. This includes physical products. For example, if you are selling vinyl records, then you can use the Digital Downloads app to attach an MP3 copy of the album that the customer can download.
You can attach only one file per variant. You can use a .zip file or another archive file format, which can bundle files together under a single filename.
Tip
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Steps:
- From your Shopify admin, click Products.
- Click the title of the product you want to add an attachment to. Play spotify mac.
- Under the product title, click More actions.
- Click Add Digital Attachment. This takes you to the Digital downloads app page. Spotify mac os.
- Click UPLOAD FILE.
Note
If you have multiple variants, then you can select which variants to attach a digital file to. You need to individually upload the file to each variant that you want to link to the file. - Select the file that you want to attach to this product.
Adjust the fulfillment settings for your digital products
You can review your digital attachments and adjust your fulfillment settings on the Digital Downloads app page. The options for fulfillment of a digital product are:
- Automatically create fulfillments - If you select this option, then after a successful payment, customers who purchase this product are automatically emailed a download link and the order is marked as fulfilled. Use this option for entirely digital products, such as an MP3 or a PDF.
- Manually create fulfillments - If you select this option, then you need to manually mark the order as fulfilled before a download link is emailed to the customer. Use this option when the product is a mix of a digital and physical products, such as a vinyl record with an MP3 download.
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Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click the digital product you'd like to review.
- Click the gear icon and select Settings in the drop-down menu.
- From the Settings dialogue box, select the fulfillment option you want.
- Click SUBMIT.
Note
![Download Download](/uploads/1/3/4/1/134148856/669358638.jpg)
If you have multiple variants, then you need to individually select your preferred fulfillment method for each variant.
If you want to use Manual fulfillment because the product contains a physical component, but you also want to send the digital component to the customer immediately after purchase, then you can send the customer a manual download link.
Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click the name of the digital product that you'd like to create a download link for.
- Click the gear icon and select Manual URLs.
- Click GENERATE URL.
- Copy the URL that is generated and send it to the customer. This lets the customer securely download the digital attachment.
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Manual download URLs are unlimited use, and let a customer freely download a file. You can disable the link by clicking the trash can button beside it.
Set a download limit
You can review your digital attachments and set a download limit on the Digital Downloads app page. A download limit controls the number of times that a customer can download a digital product.
Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click the digital product that you'd like to set a download limit for.
- Click the gear icon and select Settings in the drop-down menu.
- In the text box next to Total limit, enter the number of times that you would like the customer to be able to download this file. For example, if you enter
2
, then the customer can download the file twice.
Note
To allow unlimited downloads, enter
0
as the download limit. This is the default setting.- Click SUBMIT.
Note
If you have multiple variants, then you need to individually set a download limit for each variant.
Modify Digital Downloads orders
The Orders section provides you with an overview of all orders containing digital downloads that have been purchased through your store. This section shows you:
- order number
- date and time
- customer's name
- customer's email
- number of downloads per order
Like the Orders page in the admin, you can click each entry to view that order's details.
Each order shows you:
- customer name
- customer email
- option to resend the fulfillment email
The Orders section also tells you any time a download was completed, the customer's IP, as well as which browser and operating system were used to download the digital item.
Resend a download link
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click Orders.
- Click the order number of the order you'd like to reissue a download link for.
- Click RESEND DOWNLOAD EMAIL.
Cancel a download
You can deactivate a customer's download link to prevent them from being able to download the product.
Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click Orders.
- Click the number of the order that you'd like to cancel the download for.
- Under the Download Details heading, click CANCEL.
If you want to reactivate a customer's ability to download a digital product, then return to the order page in the Digital Downloads app and click ACTIVATE under the Download Details heading.
Export a CSV file of orders
The CSV file export option, which is at the bottom of the Orders page, generates a spreadsheet file of all digital orders that have been processed by the app. This means that even if the customer has not yet downloaded the product, there is still a record of the customer's order in this report.
The report includes:
- order date and time
- number of downloads
- customer's email address
- customer's first name
- checkout ID associated with the order
- customer's last name
- total number of line items in the order
- order total (including shipping and tax)
- SKUs included in the order
- order number (listed as title)
- date of last update
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Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click Orders.
- Click Export your orders.
Edit email templates
The Settings section provides you with ways to personalize the emails that you send to customers. There are two email templates associated with digital products:
- Downloads ready. Customers receive this email when their digital product is ready to download.
- Attachment updated. Customers receive this email when a digital product they've purchased has been updated.
Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click Settings.
- Click the name of the email template you want to edit.
- Make the desired changes.
Note
You can use Liquid variables to customize emails. For example, if you add{{customer.first_name}}
in your email template, then the customer's first name appears in its place. You can use this comprehensive list of all email template variables as a reference. - Click Save.
Display a download link on the checkout page
You can set whether customers can download the digital product directly on the checkout page.
Steps:
- From your Shopify admin, click Apps.
- Click Digital Downloads.
- Click Settings.
- Next to Checkout, check or uncheck the box next to Display download link on checkout page.
- If you check the box next to Display download link on checkout page, then the customer sees a Download now link on the order confirmation page. The customer also receives an email with the ability to download the file.
- If you uncheck the box next to Display download link on checkout page, then the customer doesn't see a Download now link on the order confirmation page. Instead, they receive an email with the ability to download the file.
- Click Save.
FAQ about Digital Downloads
What is the maximum file size I can upload?
The maximum file size is 5 GB. Uploading large files can seem to take a long time because many internet service providers give priority to downloads.
Can I upload multiple files to the same product?
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No. You can only upload one file per product. If you need to attach more files, then you can use a .zip file or another type of archive file that can contain files within it. You can't upload file folders.
Can I limit the number of times a customer can download a product?
Yes. You can limit the number of times each customer can download a product. This is set in the product's settings in the Dashboard. To remove a download limit, set the limit to 0 (zero). See Set a download limit.
How do I remove a digital product?
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If you delete your digital product from your products in your admin, then you also need to delete the product from the Digital Downloads app.
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Is there a bandwidth limit for a download?
No. The bandwidth statistic in the app's main menu is for your information only.